You love learning new things and solving puzzles. Getting the right answer just feels awesome. You are always looking for improvements and ways to automate. You pay close attention to details and it bugs you when others do not. You thrive in a team that challenges you and lifts each other up.

You are a technical guru in our Customer Success team. You like collaborating with developers to resolve complex client problems. As the bridge between Customer Success and Engineering, you are comfortable handling a high volume of data as you keep one eye on clients and the other eye on code.

And us? We are well funded and growing exponentially. In 2021, we won Deloitte’s Fast 50 in Canada and Fast 500 in North America awards, recognizing us as one of the fastest growing technology companies on the continent -- and we’re just getting started. We are building the world's most advanced tools for e-commerce and interior decor. Our customers include Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and leading brands such as Crate&Barrel. We are looking for zealous and collaborative challenge-seekers to amplify our momentum and help us create an iconic global tech company.

Requirements:

  • Excellent attention to detail
  • Ability to manage tight deadlines
  • Comfortable using spreadsheets and Google Docs
  • Experience with Python, JavaScript, or HTML/CSS would be an asset

    About our culture

    • We work in tight-knit teams to maximize speed and cultivate an ownership mentality.
    • We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
    • We promote an environment where ideas are challenged. The best ideas win!
    • We're hyperfocused on our achievements and our ability to execute on our promises. We act with urgency.
    • It's not always about us. We give back to our community to ensure it can grow.
    • We love to compete and have fun. Our game nights are legendary.


    About our products

    Our technology lets you see products in your own room before you buy.
    Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r


    About our results

    Our customers see a 5x increase in e-commerce conversion rates and a
    dramatic decrease in the time it takes for their customers to make a
    purchase decision. We are also reducing the world’s carbon footprint by
    eliminating trips to the store and avoiding product returns, while also
    saving marriages -- now you can be sure you’re buying the right product
    for your home.


    About our office and remote work

    We are located in downtown Toronto with nearby access to both of the main subway lines. Currently, we are all working from home; we encourage our teams to work from wherever they are most productive, and many of us will continue to work from home in the future, either full-time or partially. While we're all working remotely, we’ve come up with a few ways to keep everyone on the same page, including a quick company-wide check-in every Monday, remote coffee breaks on Fridays, and ad hoc topical sharing sessions. Another big upside is you get to be around your pets and plants (if you have them).


    About our hiring process

    Now: You upload your resume and complete a brief questionnaire.

    Week 1: We arrange a video call with you to assess your abilities.

    Week 1 or 2: You attend the first video interview.

    Week 2 or 3: You attend the second video interview soon after.

    Week 2 or 3: You receive an offer.

    Take the Leap. Apply now.

    Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r