Sales Ops Manager

You pride yourself on becoming a key technical adviser and product advocate. You love details. You are eager to make a big impact and leave your mark on an industry.You are always looking for improvements and ways to automate. You pay close attention to details and it bugs you when others do not. You thrive in a team that challenges you and lifts each other up.

Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on new challenges and be part of something small that is growing into something big.

We are well funded and growing exponentially. Last year, our revenue grew faster than Uber when they were our size. We are building the world's most advanced tools for retail and e-commerce. Our customers include global companies, Fortune 500 companies, local retailers such as Alexanian's, and leading brands such as Crate&Barrel. We are looking for obsessive and collaborative challenge-seekers to amplify our momentum and help us create an iconic Canadian tech company.

What You’ll Do

  • Manage end-to-end sales operations process in all markets, ensuring the best possible user experience for internal stakeholders
  • Discover and drive performance improvement across multiple sales platforms, tools and processes with a goal of maximizing efficiency and effectiveness within the business
  • Work alongside the engineering team to build reliable data models to support a flexible and in hyper-growth analytical structure
  • Collaborate with internal stakeholders and conduct regular discovery interviews to understand and solve complex sales issues, while breaking down larger challenges into actionable and measurable projects
  • Be a champion and own the entire tech stack within sales operations including Salesforce, Mixmax, LinkedIn Sales Navigator, Dialpad, and others

    Requirements

    • Must be based out of the Greater Toronto Area
    • 2+ years of technical experience in Sales Operations in fast paced, high growth environment
    • 2+ years Admin experience with Salesforce/CRM
    • Exceptional ability to manage internal client relationships, leveraging strong consultative skills
    • Creative problem solver with a strong work ethic and the ability to work independently or in a fast-paced team environment
    • Experience working directly with sales and client success management teams.
    • High sense of urgency with excellent organizational and time management skills
    • Advanced level in Excel (models, analytics, pivot tables, advanced functions, charts, graphs, etc.)
    • Ability to manage multiple projects simultaneously and pay close attention to detail while adhering to strict deadlines
    • Experience with MixMax, Dialpad, and Sales Navigator tools are considered an asset
    • Excellent communication and presentation skills

      About our culture

      • We work in tight-knit teams to maximize speed and cultivate an ownership mentality.
      • We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
      • We promote an environment where ideas are challenged. The best ideas win!
      • We're hyperfocused on our achievements and our ability to execute on our promises. We act with urgency.
      • It's not always about us. We give back to our community to ensure it can grow.
      • We love to compete and have fun. Our game nights are legendary.


      About our products

      Our technology lets you see products in your own room before you buy. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table:

      https://www.roomvo.com/rugdemo4r


      Results

      Our customers see a 5x increase in e-commerce conversion rates and a dramatic decrease in the time it takes for their customers to make a purchase decision. We are also reducing the world’s carbon footprint by eliminating trips to the store and avoiding product returns, while also saving marriages -- now you can be sure you’re buying the right product for your home.

      About our office and remote work

      We are conveniently located in downtown Toronto with nearby access to both of the main subway lines. Our office is spacious with roomy desks, comfortable chairs, and top tech gear. The kitchen is packed with essentials including healthy snacks, exotic teas and fresh ground coffee. And we are surrounded by great restaurants and food options. The only downside is we don't have any plants (yet).

      Many of us choose to work from home, either full-time or partially. We encourage our teams to work from wherever they are most productive. We’ve come up with a few ways to keep everyone on the same page, including a quick company-wide check-in every Monday, remote coffee breaks on Fridays, and ad-hoc topical sharing sessions. Another big upside is you get to be around plants (if you have them).

      About our hiring process

      Now: You upload your resume and complete a brief questionnaire.

      Week 1: We arrange a phone call with you to assess your abilities.

      Week 1 or 2: You attend the first on-site (or video) interview.

      Week 2 or 3: You attend the second on-site (or video) interview soon after.

      Week 2 or 3: You receive an offer.

      Take the Leap. Apply now.

      Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r