Customer Success Specialist

You love solving problems and the responsibility that comes with picking up the gauntlet. Delivering the goods just feels awesome. You take pride in the work you do for your client, and you expect the same of everyone else on the team. You thrive in a group that challenges you and lifts each other up. You enjoy collaborating with the technical team to resolve complex client issues, and nothing is more satisfying than the smile on a customer’s face.

We are well funded and growing exponentially. Last year, our revenue grew faster than Uber when they were our size. We are building the world's most advanced tools for retail and e-commerce. Our customers include local retailers such as Alexanian's, Fortune 500 companies, and leading global brands such as Crate&Barrel. We are looking for obsessive and collaborative challenge-seekers to amplify our momentum and help us create an iconic Canadian tech company.

Requirements:

  • Experience in a customer-facing role
  • Excellent attention to detail
  • Ability to manage tight deadlines
  • Comfortable using spreadsheets and Google Docs
  • Clear communication skills, both written and verbal
  • Bonus asset: Spanish, Portuguese or Arabic Language fluency

    About our culture

    • We work in tight-knit teams to maximize speed and cultivate an ownership mentality.
    • We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
    • We promote an environment where ideas are challenged. The best ideas win!
    • We're hyperfocused on our achievements and our ability to execute on our promises. We act with urgency.
    • It's not always about us. We give back to our community to ensure it can grow.
    • We love to compete and have fun. Our game nights are legendary.


    About our products

    Our technology lets you see products in your own room before you buy.
    Imagine you want to redesign your home and have been searching for new
    tiles for your kitchen, or a new rug for your living room. You
    definitely want to make sure it will look good in your space. We enable
    that through cutting-edge computer vision technology, presented in an
    extraordinarily simple and accessible way. Try our rug demo now! Simply
    upload a picture of your room using your mobile phone, and slide the rug
    under your coffee table:

    https://www.roomvo.com/rugdemo4r




    Results

    Our customers see a 5x increase in e-commerce conversion rates and a
    dramatic decrease in the time it takes for their customers to make a
    purchase decision. We are also reducing the world’s carbon footprint by
    eliminating trips to the store and avoiding product returns, while also
    saving marriages -- now you can be sure you’re buying the right product
    for your home.


    About our office and remote work

    We are conveniently located in downtown Toronto with nearby access to
    both of the main subway lines. Our office is spacious with roomy desks,
    comfortable chairs, and top tech gear. The kitchen is packed with
    essentials including healthy snacks, exotic teas and fresh ground
    coffee. And we are surrounded by great restaurants and food options. The
    only downside is we don't have any plants (yet).

    Many of us choose to work from home, either full-time or partially.
    We encourage our teams to work from wherever they are most productive.
    We’ve come up with a few ways to keep everyone on the same page,
    including a quick company-wide check-in every Monday, remote coffee
    breaks on Fridays, and ad-hoc topical sharing sessions. Another big
    upside is you get to be around plants (if you have them).


    About our hiring process

    Now: You upload your resume and complete a brief questionnaire.
    Week 1: We arrange a phone call with you to assess your abilities.
    Week 1 or 2: You attend the first on-site interview.
    Week 2 or 3: You attend the second on-site interview soon after.
    Week 2 or 3: You receive an offer.

    Take the Leap. Apply now.

    Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r