Customer Success Specialist
You love solving problems and the responsibility that comes with picking up the gauntlet. Delivering the goods just feels awesome. You take pride in the work you do for your client, and you expect the same of everyone else on the team. You thrive in a group that challenges you and lifts each other up. You enjoy collaborating with the technical team to resolve complex client issues, and nothing is more satisfying than the smile on a customer’s face.
We are well funded and growing exponentially. Last year, our revenue grew faster than Uber when they were our size. We are building the world's most advanced tools for retail and e-commerce. Our customers include local retailers such as Alexanian's, Fortune 500 companies, and leading global brands such as Crate&Barrel. We are looking for obsessive and collaborative challenge-seekers to amplify our momentum and help us create an iconic Canadian tech company.
About our culture
About our products
Our technology lets you see products in your own room before you buy.
Imagine you want to redesign your home and have been searching for new
tiles for your kitchen, or a new rug for your living room. You
definitely want to make sure it will look good in your space. We enable
that through cutting-edge computer vision technology, presented in an
extraordinarily simple and accessible way. Try our rug demo now! Simply
upload a picture of your room using your mobile phone, and slide the rug
under your coffee table:
Our customers see a 5x increase in e-commerce conversion rates and a
dramatic decrease in the time it takes for their customers to make a
purchase decision. We are also reducing the world’s carbon footprint by
eliminating trips to the store and avoiding product returns, while also
saving marriages -- now you can be sure you’re buying the right product
for your home.
About our office and remote work
We are conveniently located in downtown Toronto with nearby access to
both of the main subway lines. Our office is spacious with roomy desks,
comfortable chairs, and top tech gear. The kitchen is packed with
essentials including healthy snacks, exotic teas and fresh ground
coffee. And we are surrounded by great restaurants and food options. The
only downside is we don't have any plants (yet).
Many of us choose to work from home, either full-time or partially.
We encourage our teams to work from wherever they are most productive.
We’ve come up with a few ways to keep everyone on the same page,
including a quick company-wide check-in every Monday, remote coffee
breaks on Fridays, and ad-hoc topical sharing sessions. Another big
upside is you get to be around plants (if you have them).
About our hiring process
Now: You upload your resume and complete a brief questionnaire.
Week 1: We arrange a phone call with you to assess your abilities.
Week 1 or 2: You attend the first on-site interview.
Week 2 or 3: You attend the second on-site interview soon after.
Week 2 or 3: You receive an offer.
Take the Leap. Apply now.
Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r