Customer Success Manager

You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions. You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on new challenges and be part of something small that is growing into something big. Spanish, Portuguese, or Arabic Language fluency an asset.

We are well funded and growing exponentially. Last year, our revenue grew faster than Uber when they were our size. We are building the world's most advanced tools for retail and e-commerce. Our customers include local retailers such as Alexanian's, Fortune 500 companies, and leading global brands such as Crate&Barrel. We are looking for obsessive and collaborative challenge-seekers to amplify our momentum and help us create an iconic Canadian tech company.


What You'll Do:

  • Manage the entire customer lifecycle, from onboarding to renewals and upsells
  • Actively engage with customers to assess their needs and priorities, identifying opportunities to further promote product offering and ensure full potential of service is realized
  • Be a customer advocate within the organization, documenting requests and issues as well as identifying areas of improvement

Requirements:

  • You have experience in a customer-facing role
  • You can quickly get familiar with and prioritize technically complex processes and tasks
  • You are professional and comfortable engaging C-suite executives

About our culture

  • We work in tight-knit teams to maximize speed and cultivate an ownership mentality.
  • We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
  • We promote an environment where ideas are challenged. The best ideas win!
  • We're hyperfocused on our achievements and our ability to execute on our promises. We act with urgency.
  • It's not always about us. We give back to our community to ensure it can grow.
  • We love to compete and have fun. Our game nights are legendary.


About our products

Our technology lets you see products in your own room before you buy.
Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.co/rugdemo4r


Results

Our customers see a 5x increase in e-commerce conversion rates and a
dramatic decrease in the time it takes for their customers to make a
purchase decision. We are also reducing the world’s carbon footprint by
eliminating trips to the store and avoiding product returns, while also
saving marriages -- now you can be sure you’re buying the right product
for your home.


About our office and remote work

We are conveniently located in downtown Toronto with nearby access to
both of the main subway lines. Our office is spacious with roomy desks,
comfortable chairs, and top tech gear. The kitchen is packed with
essentials including healthy snacks, exotic teas and fresh ground
coffee. And we are surrounded by great restaurants and food options. The only downside is we don't have any plants (yet).

Many of us choose to work from home, either full-time or partially.
We encourage our teams to work from wherever they are most productive. We’ve come up with a few ways to keep everyone on the same page,
including a quick company-wide check-in every Monday, remote coffee
breaks on Fridays, and ad-hoc topical sharing sessions. Another big
upside is you get to be around plants (if you have them).

About our hiring process

Now: You upload your resume and complete a brief questionnaire.
Week 1: We arrange a phone call with you to assess your abilities.
Week 1 or 2: You attend the first on-site (or video) interview.
Week 2 or 3: You attend the second on-site (or video) interview soon after.
Week 2 or 3: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it:

https://www.roomvo.com/rugdemo4r