You take pride in leading and inspiring a dynamic team of technical professionals, ensuring the delivery of exceptional services to our customers. You play a pivotal role in guiding and developing ICs and Leads to reach their full potential while fostering a collaborative and growth-oriented work environment. You believe in continuous learning and find joy in being an empathetic leader and mentor.
And us? We are well funded and growing exponentially. In 2022, for the second consecutive year, we have won Deloitte’s Fast 50 in Canada and Fast 500 in North America awards, recognizing us as one of the fastest growing companies on the continent - and we’re just getting started! We are building the world's most advanced tools for e-commerce and interior décor. Our customers include Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and leading brands such as Crate & Barrel. We are looking for zealous and collaborative challenge-seekers to amplify our momentum and help us create an iconic global tech company.
What You’ll Do:
Team Leadership: Lead, motivate, grow and retain a team of talented professionals (ICs and Leads) to drive high performance, job satisfaction, and individual growth. Develop and execute strategies to enhance team cohesion, collaboration, and productivity.
Talent Development and Onboarding:
- Take a hands-on approach in managing the onboarding process for new team members, ensuring a seamless integration into the team and company culture.
- Coordinate and facilitate comprehensive training programs to equip all team members with the necessary knowledge and skills to excel in their roles, and create personalized development plans with objectives and milestones to reach their career goals.
- Encourage continuous learning and professional growth through ongoing training opportunities, fostering a culture of continuous improvement, knowledge sharing and excellence within the team.
Performance Management: Set clear performance goals for team members. Regularly monitor performance, provide constructive feedback, conduct performance evaluations, and recognize outstanding achievements.
Resource Allocation: Collaborate with the Project Management team to efficiently allocate resources, including personnel and tools, to ensure optimal service delivery and project execution. Provide direction for resource priorities and resolve resource conflicts to maintain a smooth workflow.
Process Improvement: Serve as an advocate for the Professional Services team, ensuring their feedback, suggestions, roadblocks and other pain points are brought to the attention of leadership and/or other internal teams (Customer Success, Product, Engineering) and acted upon. Continuously assess and improve service delivery processes and methodologies. Streamline workflows and implement best practices to enhance efficiency and deliver better results.
Communication: Facilitate open and transparent communication within the team and across departments. Proven ability to approach difficult conversations with empathy and tact while addressing sensitive topics.
Problem Resolution: Address and resolve conflicts, challenges, and escalations effectively and professionally. Demonstrate excellent problem-solving skills and a proactive approach to overcoming obstacles.
Requirements:
- Proven experience in people management, preferably in Professional Services/IT/consulting, with a track record of successfully leading, scaling, and motivating teams for exceptional performance.
- Strong interpersonal, communication, and coaching skills.
- Demonstrated commitment to continuous learning and professional development.
- Results-driven mindset, with a focus on meeting and exceeding performance goals and KPIs.
- Ability to work in a dynamic and fast-paced work environment, making informed decisions under pressure while maintaining a positive attitude.
- Good understanding of web technologies (single page applications, cookies, web views in native applications, HTML)
- Knowledge of service delivery processes and time-tracking and other professional services automation tools.
About our culture
- We work in tight-knit teams to maximize speed and cultivate an ownership mentality.
- We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
- We promote an environment where ideas are challenged. The best ideas win!
- We're hyperfocused on our achievements and our ability to execute on our promises. We act with urgency.
- It's not always about us. We give back to our community to ensure it can grow.
- We love to compete and have fun. Our game nights are legendary.
About our products
Our technology lets you see products in your own room before you buy.
Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r
About our results
Our customers see a 5x increase in e-commerce conversion rates and a dramatic decrease in the time it takes for their customers to make a purchase decision. We are also reducing the world’s carbon footprint by eliminating trips to the store and avoiding product returns, while also saving marriages -- now you can be sure you’re buying the right product for your home.
About our office and remote work
We are located in downtown Toronto with nearby access to both of the main subway lines. Currently, we are all working from home; we encourage our teams to work from wherever they are most productive, and many of us will continue to work from home in the future, either full-time or partially. While we're all working remotely, we’ve come up with a few ways to keep everyone on the same page, including a quick company-wide check-in every Monday, remote coffee breaks on Fridays, and ad hoc topical sharing sessions. Another big upside is you get to be around your pets and plants (if you have them).
About our hiring process
Now: You upload your resume and complete a brief questionnaire.
Week 1: We arrange a video call with you to assess your abilities.
Week 1 or 2: You attend the first video interview.
Week 2 or 3: You attend the second video interview soon after.
Week 2 or 3: You receive an offer.
Take the Leap. Apply now.
Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r