You believe everyone deserves a beautiful home. You are excited to drive results that have an impact on your customers, your people, and your company. You’re a strategic thinker that recognizes execution is at the heart of making sure your team and your customers achieve their goals. You’re willing to go the extra mile to make that happen, and take pride in exceeding expectations.
And us? We are well funded and growing exponentially. In 2022, for the second consecutive year, we have won Deloitte’s Fast 50 in Canada and Fast 500 in North America awards, recognizing us as one of the fastest growing companies on the continent - and we’re just getting started! We are building the world's most advanced tools for e-commerce and interior décor. Our customers include Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and leading brands such as Crate & Barrel. We are looking for zealous and collaborative challenge-seekers to amplify our momentum and help us create an iconic global tech company.
What You'll Do
- Grow a book of Enterprise customers by leading a team of Customer Success Managers (CSMs)
- Develop strategies to increase revenue retention and drive growth within our Enterprise customer base
- Establish and expand relationships with key stakeholders and executives in your book of business
- Execute strategic initiatives that will help the Customer Experience (CX) department meet their objectives
- Serve as the voice of our Enterprise customers to our internal teams - including Product, Sales, and Leadership
- Partner with internal teams to drive best-in-class customer experiences
- Influence the strategic direction of the wider CX team
- Provide coaching, training, and guidance to ensure CSMs meet or exceed their performance goals
- Support CSMs and customers on escalations and challenging situations
Requirements
- Experience working within a leadership or management position
- Direct experience growing revenue from Enterprise customers
- Tech savvy and rapid learner; comfortable using spreadsheets, CRMs, workflow and project management software
- Past achievements in improving processes and handling difficult, complex situations
- Outstanding written and verbal communication skills
- Experience in SaaS or working with eCommerce companies, big box retailers, home décor brands, or real estate companies
About our culture
- We work in tight-knit teams to maximize speed and cultivate an ownership mentality.
- We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
- We promote an environment where ideas are challenged. The best ideas win!
- We're hyperfocused on our achievements and our ability to execute on our promises. We act with urgency.
- It's not always about us. We give back to our community to ensure it can grow.
- We love to compete and have fun. Our game nights are legendary.
About our products
Our technology lets you see products in your own room before you buy.
Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r
About our results
Our customers see a 5x increase in e-commerce conversion rates and a dramatic decrease in the time it takes for their customers to make a purchase decision. We are also reducing the world’s carbon footprint by eliminating trips to the store and avoiding product returns, while also saving marriages -- now you can be sure you’re buying the right product for your home.
About our office and remote work
We are located in downtown Toronto with nearby access to both of the main subway lines. Currently, we are all working from home; we encourage our teams to work from wherever they are most productive, and many of us will continue to work from home in the future, either full-time or partially. While we're all working remotely, we’ve come up with a few ways to keep everyone on the same page, including a quick company-wide check-in every Monday, remote coffee breaks on Fridays, and ad hoc topical sharing sessions. Another big upside is you get to be around your pets and plants (if you have them).
About our hiring process
Now: You upload your resume and complete a brief questionnaire.
Week 1: We arrange a video call with you to assess your abilities.
Week 1 or 2: You attend the first video interview.
Week 2 or 3: You attend the second video interview soon after.
Week 2 or 3: You receive an offer.
Take the Leap. Apply now.
Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r