About you
You take pride in leading and inspiring a dynamic team of technical professionals, ensuring the delivery of exceptional services to our customers. You play a pivotal role in guiding and developing Individual Contributors and Leads to reach their full potential while fostering a collaborative and growth-oriented work environment. You believe in continuous learning and find joy in being an empathetic leader and mentor.
At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.
What You’ll Do:
- Team Leadership and Performance Management: Lead, motivate, grow and retain a team of talented professionals (ICs and Leads) to drive high performance, job satisfaction, and individual growth via clear goal setting and constructive feedback in regular 1:1s. Develop and execute strategies to enhance team cohesion, celebration of successes, and productivity.
- Talent Development and Onboarding: Manage onboarding process for new team members, as well as comprehensive training programs to equip all team members with the necessary knowledge and skills to excel in their roles. Encourage continuous learning and professional growth through ongoing training opportunities, fostering a culture of continuous improvement, knowledge sharing and excellence within the team.
- Communication: Facilitate open and transparent communication within the team and across departments. Proven ability to approach difficult conversations with empathy and tact while addressing sensitive topics.
- Problem Resolution: Address and resolve conflicts, challenges, and escalations effectively and professionally. Demonstrate excellent problem-solving skills and a proactive approach to overcoming obstacles.
- Advocacy: Serve as an advocate for the Professional Services team, ensuring their feedback, suggestions, roadblocks and other pain points are brought to the attention of leadership and/or other internal teams (Customer Success, Product, Engineering etc) and acted upon.
- Continuous Improvements: In collaboration with the Technical Project Management team, continuously assess and improve service delivery processes and methodologies. Streamline workflows and implement best practices to enhance efficiency and deliver better results.
Requirements:
- Proven experience in people management, preferably in Professional Services/IT/consulting, with a track record of successfully leading, scaling, and motivating teams for exceptional performance.
- Strong interpersonal, communication, and coaching skills.
- Demonstrated commitment to continuous learning and professional development.
- Results-driven mindset, with a focus on meeting and exceeding performance goals and KPIs.
- Ability to work in a dynamic and fast-paced work environment, making informed decisions under pressure while maintaining a positive attitude.
- Good understanding of web technologies (single page applications, cookies, web views in native applications, HTML) and data processing (data formats, transformations, pipelines)
About our culture
- We work in tight-knit teams to maximize speed and cultivate an ownership mentality.
- We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
- We promote an environment where ideas are challenged. The best ideas win!
- We're hyper-focused on our achievements and our ability to execute on our promises. We act with urgency.
- It's not always about us. We give back to our community to ensure it can grow.
- We love to compete and have fun. Our game nights are legendary.
About our products
Imagine you want to buy a rug for your living room. You want to make sure it will fit and look good. Our technology lets you see the rug in your own room before you buy it. Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r
About our results
Our customers see a 5x increase in e-commerce conversion rates and a dramatic decrease in the time it takes to make a purchase decision. We are also reducing carbon footprint by eliminating trips to the store and avoiding product returns, while also saving marriages -- because now you can be sure the products you buy for your home will fit and look good.
About our office and remote work
We are located in downtown Toronto with nearby access to both of the main subway lines. We are remote-first which means that most of us are working from home; we encourage our teams to work from wherever they are most productive, and many of us will continue to work from home in the future, either full-time or in part. We’ve come up with a few ways to keep everyone on the same page with remote work including a quick company-wide check-in on Mondays, remote coffee breaks on Fridays, and ad hoc topical sharing sessions. Another big upside is you get to be around your pets and plants (if you have them).
About our hiring process
Now: You upload your resume and complete a brief questionnaire.
Week 1: We arrange a video call with you to assess your abilities.
Week 1 or 2: You attend the first video interview.
Week 2 or 3: You attend the second video interview soon after.
Week 2 or 3: You will create and present a case study
Week 3 or 4: You attend a third video interview.
Week 4 or 5: You receive an offer.
Take the Leap. Apply now.
Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r