You're a driven and customer-centric individual with experience in Customer Onboarding or Customer Success. You have a passion for technology and are eager to pick up new skills that enable you to prioritize technically complex processes and tasks. You're able to quickly understand customers' needs and personalize their onboarding process to ensure a successful transition to our product, while also focusing on driving adoption and engagement!
And us? We are well funded and growing exponentially. In 2022, for the second consecutive year, we have won Deloitte’s Fast 50 in Canada and Fast 500 in North America awards, recognizing us as one of the fastest growing companies on the continent - and we’re just getting started! We are building the world's most advanced tools for e-commerce and interior décor. Our customers include Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and leading brands such as Crate & Barrel. We are looking for zealous and collaborative challenge-seekers to amplify our momentum and help us create an iconic global tech company.
What You'll Do:
About our culture
About our products
Our technology lets you see products in your own room before you buy.
Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r
About our results
Our customers see a 5x increase in e-commerce conversion rates and a dramatic decrease in the time it takes for their customers to make a purchase decision. We are also reducing the world’s carbon footprint by eliminating trips to the store and avoiding product returns, while also saving marriages -- now you can be sure you’re buying the right product for your home.
About our office and remote work
We are located in downtown Toronto with nearby access to both of the main subway lines. Currently, we are all working from home; we encourage our teams to work from wherever they are most productive, and many of us will continue to work from home in the future, either full-time or partially. While we're all working remotely, we’ve come up with a few ways to keep everyone on the same page, including a quick company-wide check-in every Monday, remote coffee breaks on Fridays, and ad hoc topical sharing sessions. Another big upside is you get to be around your pets and plants (if you have them).
About our hiring process
Now: You upload your resume and complete a brief questionnaire.
Week 1: We arrange a video call with you to assess your abilities.
Week 1 or 2: You attend the first video interview.
Week 2 or 3: You attend the second video interview soon after.
Week 2 or 3: You receive an offer.
Take the Leap. Apply now.
Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r